I was connected to an agent immediately and the agent was very helpful. But N26 don’t have a 24 hour The first thing I did when I saw the fraudulent transactions was to disable my card in the mobile app. Try entering the retailer's name into a search engine to find out more.If someone shares your account, they may have made the transactions.It may be that this is an ongoing payment such as a Direct Debit or Standing Order, that is related to something you set up or subscribed to some time ago.If you've signed up for a free trial recently, check the free trial period and terms and conditions of the trial. I intend to use the credit card mostly just online, and not in physical machines, that’s where I was going when asking about whether it got skimmed from a machine, or somehow cloned after an online transaction.You got the money back, that’s the important thing.Did you ever experience any issues with people not being able transfer funds to you?I did have one person that kept saying they needed an old account number and sort code to pay me, but I reminded them about SEPA regulations, they checked with their accountant, and accepted the IBAN instead.I’m having a similar issue with N26. Sorry to hear that you’re having trouble getting your chargeback accepted. I can’t help but think that other banks would deal with this a lot better.Great blog post on your experience. We can only dispute card transactions that are visible in your monthly balance statement and haven’t been made more than 120 days ago. Do not let them get away with it, you have consumer rights .Just signed to N26 black card. Our branches and call centre are really busy right now. This will apply where the transaction was made wholly or in part on a HSBC credit card and your dispute relates to a purchase of over £100 and under £30,000.Section 75 provides protection for either of the following:If your dispute is unsuccessful we will automatically review for a Section 75 claim and may be in contact again if we need any further information. As far as I know its only active 9am to 6pm Monday to Friday.i’ve tried to use their online chat 3 times in past months and each time just wait forever and dont get connected to anyone. I activated it on the app, and I also need to make a cash withdrawal at an ATM before I can use it for contactless or chip-and-pin transactions in a shop.I also received notification from N26 that my chargeback requests have been accepted, and that I should receive the money back into my account within a few business days.Was your card cloned after being skimmed at a physical POS or ATM?As a freelancer who used to use my personal acc for business, I’m thinking of signing up with N26 for my business banking, but slightly worried about things like this, or my account getting hacked etc.Apart from this, how do you find the service as a whole?I’m not sure how my card was cloned. Keep money in local bank. This may remind you of where you were when the transaction that you don't recognise was made.If the transaction you don't recognise was made in a foreign currency, the final amount could be different to the amount at the time of purchase.Some retailers, such as hotels, taxis, airlines or hire cars, can add additional surcharges.Dig out your receipts to see if you have any from the same day and for the same amount but with a different retailer name.Have a look at your email inbox, as you often get confirmation emails or receipts by email and these might show different retailer names.Retailers sometimes trade under different names, so the one on your statement might not be what you expect. Please complete the dispute form (EU (new tab) or UK (new tab)) and send it to us. So I need to re-submit all my forms again!Then I need to wait for N26 to query the transaction with Mastercard, and hopefully initiate charge-backs to recover the funds, which might take a while. I dont think N26 will have a futureThat is strange. What time of day are you contacting them at? N26 support hours are: Monday – Friday 6:00 – 20:00 and Saturday 7:00 – 19:00 Irish time. Business Account . It seems as if they have outsourced their customer service so I haven’t received any further information as to why my chargeback claim was rejected.Hi Crystal. I went on Live Chat with N26, again I was immediately connected with an agent and they confirmed they would cancel the chargeback. My existing card number is compromised, so there’s no point trying to use it again. Ti offrono lo 0,1% di cashback su ogni acquisto effettuato con la Mastercard N26.
I was connected to an agent immediately and the agent was very helpful. But N26 don’t have a 24 hour The first thing I did when I saw the fraudulent transactions was to disable my card in the mobile app. Try entering the retailer's name into a search engine to find out more.If someone shares your account, they may have made the transactions.It may be that this is an ongoing payment such as a Direct Debit or Standing Order, that is related to something you set up or subscribed to some time ago.If you've signed up for a free trial recently, check the free trial period and terms and conditions of the trial. I intend to use the credit card mostly just online, and not in physical machines, that’s where I was going when asking about whether it got skimmed from a machine, or somehow cloned after an online transaction.You got the money back, that’s the important thing.Did you ever experience any issues with people not being able transfer funds to you?I did have one person that kept saying they needed an old account number and sort code to pay me, but I reminded them about SEPA regulations, they checked with their accountant, and accepted the IBAN instead.I’m having a similar issue with N26. Sorry to hear that you’re having trouble getting your chargeback accepted. I can’t help but think that other banks would deal with this a lot better.Great blog post on your experience. We can only dispute card transactions that are visible in your monthly balance statement and haven’t been made more than 120 days ago. Do not let them get away with it, you have consumer rights .Just signed to N26 black card. Our branches and call centre are really busy right now. This will apply where the transaction was made wholly or in part on a HSBC credit card and your dispute relates to a purchase of over £100 and under £30,000.Section 75 provides protection for either of the following:If your dispute is unsuccessful we will automatically review for a Section 75 claim and may be in contact again if we need any further information. As far as I know its only active 9am to 6pm Monday to Friday.i’ve tried to use their online chat 3 times in past months and each time just wait forever and dont get connected to anyone. I activated it on the app, and I also need to make a cash withdrawal at an ATM before I can use it for contactless or chip-and-pin transactions in a shop.I also received notification from N26 that my chargeback requests have been accepted, and that I should receive the money back into my account within a few business days.Was your card cloned after being skimmed at a physical POS or ATM?As a freelancer who used to use my personal acc for business, I’m thinking of signing up with N26 for my business banking, but slightly worried about things like this, or my account getting hacked etc.Apart from this, how do you find the service as a whole?I’m not sure how my card was cloned. Keep money in local bank. This may remind you of where you were when the transaction that you don't recognise was made.If the transaction you don't recognise was made in a foreign currency, the final amount could be different to the amount at the time of purchase.Some retailers, such as hotels, taxis, airlines or hire cars, can add additional surcharges.Dig out your receipts to see if you have any from the same day and for the same amount but with a different retailer name.Have a look at your email inbox, as you often get confirmation emails or receipts by email and these might show different retailer names.Retailers sometimes trade under different names, so the one on your statement might not be what you expect. Please complete the dispute form (EU (new tab) or UK (new tab)) and send it to us. So I need to re-submit all my forms again!Then I need to wait for N26 to query the transaction with Mastercard, and hopefully initiate charge-backs to recover the funds, which might take a while. I dont think N26 will have a futureThat is strange. What time of day are you contacting them at? N26 support hours are: Monday – Friday 6:00 – 20:00 and Saturday 7:00 – 19:00 Irish time. Business Account . It seems as if they have outsourced their customer service so I haven’t received any further information as to why my chargeback claim was rejected.Hi Crystal. I went on Live Chat with N26, again I was immediately connected with an agent and they confirmed they would cancel the chargeback. My existing card number is compromised, so there’s no point trying to use it again. Ti offrono lo 0,1% di cashback su ogni acquisto effettuato con la Mastercard N26.